- Transfers / Cancellations / Refunds
Project Plus reserves the right to cancel a training course. In this case Project Plus will refund any course fees paid but no additional compensation will be made should there be a date reschedule or cancellation. Project Plus will endeavour to provide at least seven days’ notice of any such cancellations or changes.
You are responsible for arranging your own travel and accommodation and we recommend you make flexible/refundable arrangements. Project Plus will not be responsible for any additional costs incurred (e.g., travel/accommodation costs) should any changes to training courses or venues become necessary.
If you change your mind after purchase, the following refund and transfer fees apply.
Substitutions are welcome up to three working days prior to the training course start date (subject to the substituted person meeting any required course prerequisites).
4.1 COVID related Cancellation or Transfer
You can cancel or transfer your Classroom or Live Online training course registration at any time before the course starts without penalty or fee if your situation is COVID related. If Project Plus cancels a training course for a COVID related situation we will offer you a choice of a full refund or a transfer to another course date.
4.2 Cancellation or Transfer not related to COVID
Should you need to cancel or transfer attendance for any reason not related to COVID, the following will apply:
|Cancellation of attendance or transfer of a classroom training course or Live Online training course more than 10 working days prior to the start date:
||Full refund or transfer without penalty
|Cancellation of attendance at a classroom training course or Live Online training course with less than 10 working days prior to the start date:
||50% forfeit of the course fee
|Transfer of attendance to another course less than 10 days prior to the start date:
||$100 transfer fee
4.3. Self-Paced Online Course Cancellation and Transfer
Once you have been granted access to an online course, no refunds are available.