Training Terms and Conditions

  1. General

These Terms and Conditions may be subject to change at any time without notification. Any changes will be effective immediately and will be displayed on the Project Plus Limited (“Project Plus”) website. It is your responsibility to ensure that you are familiar with Project Plus’s Terms and Conditions. Each and every time that you use the training services of Project Plus you agree to be bound by the Terms and Conditions together with all other terms and conditions specific to the service Project Plus is providing.

In these Terms and Conditions, all references to “you” mean the individual making the booking, the individual attending the training course and the employer (either an individual or an organisation) of the individual making the booking.

For exams completed online, you hereby agree that you are the person named on the exam and that you will not receive assistance during the exam.

  1. Health and Safety

When you attend a Classroom training course you must be able to comply with current government COVID19 health guidelines.

You are required to follow Health and Safety instructions provided by Project Plus while you are attending a Classroom training course. Instructions may include asking you to leave the class if you show symptoms of being ill. In this case, you can register to join the training course at a future date for no additional cost.


  1. Commitment to Pay

An Invoice will be emailed to the “order contact” when you make a booking. Invoice payments may be made by electronic funds transfer or credit card (if you have selected the credit card payment option).

Your booking will not be guaranteed until payment in full is received.

For all classroom or Live Online training courses payment is due at least 7 days prior to the start date. For self-paced online courses, access to the course material is provided once payment is received.

To qualify for any special discount offer, payment must be made no later than the expiry date of any such offer. You will be re-invoiced at the standard price should your payment not be received by the required date.

All costs incurred by Project Plus arising out of your failure to pay by the due date, including full legal costs, disbursements and collection costs, shall be payable by you upon demand.

  1. Transfers / Cancellations / Refunds

Project Plus reserves the right to cancel a training course. In this case Project Plus will refund any course fees paid but no additional compensation will be made should there be a date reschedule or cancellation. Project Plus will endeavour to provide at least seven days’ notice of any such cancellations or changes.

You are responsible for arranging your own travel and accommodation and we recommend you make flexible/refundable arrangements. Project Plus will not be responsible for any additional costs incurred (e.g., travel/accommodation costs) should any changes to training courses or venues become necessary.

If you change your mind after purchase, the following refund and transfer fees apply.

Substitutions are welcome up to three working days prior to the training course start date (subject to the substituted person meeting any required course prerequisites).

4.1 COVID related Cancellation or Transfer

You can cancel or transfer your Classroom or Live Online training course registration at any time before the course starts without penalty or fee if your situation is COVID related. If Project Plus cancels a training course for a COVID related situation we will offer you a choice of a full refund or a transfer to another course date.


4.2 Cancellation or Transfer not related to COVID

Should you need to cancel or transfer attendance for any reason not related to COVID, the following will apply:

Cancellation of attendance or transfer of a classroom training course or Live Online training course more than 10 working days prior to the start date: Full refund or transfer without penalty
Cancellation of attendance at a classroom training course or Live Online training course with less than 10 working days prior to the start date: 50% forfeit of the course fee
Transfer of attendance to another course less than 10 days prior to the start date: $100 transfer fee


4.3. Self-Paced Online Course Cancellation and Transfer

Once you have been granted access to an online course, no refunds are available.

  1. Privacy Statement

Project Plus is committed to protecting your privacy. Project Plus does not sell, publish or provide information to third parties that can be directly associated with you except in circumstances where Project Plus is required to share data with third parties authorised to administer exams or when required by law to do so.

The information that Project Plus collects about you is used for maintaining training records, and providing you with news, services and/or information on our training if you have opted to subscribe.

Notwithstanding the above, Project Plus may be legally required to disclose certain information. Project Plus reserves the right to disclose information to law enforcement or other government agencies if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Project Plus to legal liability.

  1. Intellectual Property

All intellectual property rights (including but not limited to copyright) in all classroom and Live Online training courses and course materials at all times belong to and shall remain vested in Project Plus and any of our course providers and copyright holders. Neither you, nor any other person, shall obtain any intellectual property rights or any other interest, right or title whatsoever in or to any product or any course materials.

When you purchase a training course and receive course materials, we hereby grant you a non-transferable, non-exclusive licence to use those materials strictly for the purpose of participating in the relevant course and for your own educational, non-commercial purposes.

You shall ensure that such course materials are only made available to and accessed by you, and you must not make available, copy, reproduce, disseminate, re-transmit, sub-license, distribute, sell, publish, broadcast or otherwise supply in any medium and in any manner any such materials (or any part of them) to any third party.

All intellectual property rights (including but not limited to copyright) in all self-paced online training courses shall remain vested in Training ByteSize Ltd. You are granted a non-transferable, non-exclusive licence to use those materials strictly for the purpose of participating in the relevant course and for your own educational, non-commercial purposes. You must not make or supply or publish copies of this material to anyone.

  1. Online Exams

If your exams are online, you will receive a registration email from the examination body. You must register your details on the examination body’s candidate portal, and you are responsible for scheduling your exams and meeting the technical requirements. The technical requirements include your internet network access and your PC or Apple equipment. If you change or cancel your exam date or time at short notice or if you cannot complete your exam at the time that you have booked you are responsible for any related fees.

When you sit the exam, you will have to prove your identity to the online invigilator with a photo id – such as a Passport or Driving Licence. If you do not show a valid photo id, you will not be able to take the examination at that time and you will be responsible for any related fees.

  1. Authorisation and Acceptance

You acknowledge that you have read these Terms and Conditions and are deemed to have accepted these Terms and Conditions when you book a training course.

You confirm and undertake that as the “order contact” you are authorised to complete the transaction and you accept the terms and conditions on behalf of yourself and your organisation and attendees.

You acknowledge that payment by credit card is at your own risk. Should payment not be received by Project Plus due to any error or defect of the transfer, you will still be liable to make payment of the training fees to Project Plus.

You acknowledge that you meet any specified course prerequisites.

Version updated:  30/11/2021