TRAINING

PRINT

ITIL® 4

The ITIL certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

Next course starts:

Register interest

See all dates below

Description

This course will enable you to:

  • Understand the key concepts of service management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Know the purpose and key terms of 15 ITIL practices
  • Understand 7 ITIL practices
Prerequisites

ITIL®4 Foundation is suitable for:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organisation that has adopted ITIL.
About the Exam
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes duration
  • Closed book
Register Now For This Course

If you have any questions about the course, dates or wish to run this course in-house please contact us on

04 495 9100 or email us at info@projectplus.co.nz